The focus of this course is to introduce lean concepts with real case examples in Healthcare focusing on improving patient care through reduced wait times, simplified registration procedures, coordination of services and distribution of supplies and medications.

Enterprise Value Stream Mapping is a lean tool that provides full systems perspective capturing all end-to-end system processes for review and analysis identifying root causes of inefficiencies and waste in the processes. In a healthcare system, there are multiple processes from the time patient is registered to the time patient leaves. The focus of value stream mapping exercise is to review current processes and identify improvements to reduce cycle time and reduce waste from the system therefore better meeting patient needs. Now more than ever, the pressure is on to provide high-quality care while increasing efficiency and reducing costs. If you are looking for ways to heal health care from within, Lean could be your answer. Armed with Lean tools and techniques, your frontline staff can identify waste in their health care delivery processes and then reduce or eliminate that waste.

Build the patient-centric Value Stream Map: Current State and the Future State Plan;

Identify responsibilities of the Value Stream Leader;

Describe cross-functional teams and their role in building value stream map.

The focus of this course is to introduce lean concepts with real case examples in Healthcare focusing on improving patient care through reduced wait times, simplified registration procedures, coordination of services and distribution of supplies and medications.

Introduction to Lean

Three P’s of Lean – Purpose, People and Process and Culture

Lean Game (4 different games, 1 for each sector, Public Service, Service, Healthcare & Manufacturing) – Through these games, learn the basics of Lean

Basics of Lean, Principles, Philosophies and Tools

Embedding Culture of Lean model

Case Studies from all the sectors

Find waste in their processes

Make daily process improvements &

Be able to support large process improvement or “Kaizen” events

Lean training includes an overview and application of all lean tools with real life examples. At the end of this course, participants can lead small projects leading teams to drive continuous process improvements, solve daily small to medium size problems through A3 problem solving and apply Communication and Change Management.

Solve daily small to medium size problems through A3 problem solving

Apply the training in their problem and process and earn a Lean Yellow Belt Training Certificate.

Be able to learn about the culture and leadership attributes required to engage people and make daily process improvements

Be able to create a purpose, lead team with daily standard work and embed Lean in their daily management

Identify processes, problems and lead Rapid improvement projects by applying most common used Lean tools

Lean training combining yellow belt training curriculum along with concepts and application of Six Sigma. The training includes project that each participant will be working on and provided individual coaching. At the end of project, the project must be submitted for review to assess individual’s understanding and application of lean and six sigma tools in their daily job.

Lots of Games, Exercises, Case Studies and Videos will be shared to engage you. Some of the topics that will be covered are:

Lean re-cap, Six Sigma, Theory of Constraints, Process capability, Lean Project Mgmt, Kano Model, Time & Motion Study, Line balancing, SMED, Kan Ban, TPM, OEE, Work Cell, Layout Designing, FMEA, Control Plan, Microsoft Excel basic data analysis and more

20 different case studies from all the sectors and will be shared with you

1 pager sheet with all the Lean tools, philosophies and methodologies for your quick reference and all connected to how-to videos

Kaizen, Japanese for “improvement for the better”, is at the core of Lean, both practically and culturally. Kaizen events are structured sessions where workers build action plans to correct deficiencies, usually identified previously in a Future State Implementation Plan. For healthcare workers who are passionate about patient care, these events are the moment of truth where they take on the barriers that stand between them and their patients.

Understand basic team problem-solving tools such as Brainstorming and Five Why

Explain the root Cause and the cause and effect diagram

Explain the Kaizen Event problem-solving process and tools

Describe how to identify the problem, measure, analyze, and generate solutions

Explain how to select the solution, implement, evaluate, standardize

Explain how to sustain Kaizen improvements in the Healthcare system

Patient Safety is critical in healthcare and is one of the key pillars of Lean methodology is to improve quality and safety of patient care. To improve the care delivery through improved patient safety practices, we incorporated Best Practices Modules for Infection Prevention and Control for Clinical Office Practice.

Mistakes or errors create defects and waste, and Lean is about eliminating waste in the Value Stream process.

In Healthcare, mistakes or errors can also cost lives. Mistake Proofing is an established Lean technique that identifies sources of error and puts in place devices and methods designed to prevent errors, or the negative impact of errors.

This Lean Healthcare training course features illustrations and examples drawn from direct experience with Lean implementation in real-world Healthcare organizations.

Describe consequences of errors in Healthcare

Identify three primary sources of error and the relation between errors and defects

Describe Mistake Proof, Failsafe, Poke Yoke, and Jidoka, with everyday examples

Identify characteristics of Mistake Proofing devices, and methods

Explain four levels of Mistake Proofing, with Healthcare examples

Describe the role of the Value Stream in a continuous problem solving cycle

Identify red-flag conditions in Healthcare

Explain the value of 5S in Mistake Proofing

Describe examples of Colour coding, positioning assists, and devices for Mistake Proofing

Explain mistake prevention, standardized operating procedures, and checklists