Customer Service Training

At TYM, our Customer Service programs aim to target the habitual and tactical components of establishing genuine connections with clients. Our focus is on relationship building, management, and maintenance. These three pillars mark the foundation for our programs and work to develop staff skills at any level in your company hierarchy. With proper training, you and your team can learn the fundamentals in customer care, improving your capabilities as both individuals and as a company.

Why Choose this Program?

Learn how to captivate your client’s attention and interest faster and more effectively

Establish specific processes for client management and risk assessment

Increase your confidence in Corporate and Customer interactions

Boost Account Management skills & learn methods to exude client improvements

Develop tactics in strategy to earn and retain client trust, and increase revenue turn-around

Master techniques in client and relationship troubleshooting for better results

Program Features:

Practical Learning Exercises

Apply the knowledge from our teachings in case study and role play exercises with fellow participants

Top Tier Trainers

Our trainers are highly awarded and recognized in the field

Expand Education outside of the workplace

The principles and methods taught in our customer service programs can be applied to relationships and activities outside the workplace

Amplify your Mindset

Course material will help you grow as an individual, not just an employee

Who Should Attend

Human Resources Representatives

Your HR department has to be ready for any employee situation that may arise. Your employees’ trust and confidence in your HR team is crucial for internal staff satisfaction. Our training program teaches the tactics needed to build and maintain the trust your employees need.

Managers, Supervisors or any individuals in a leadership role

Your leadership team must be experts in relationship building in order to keep their departments running smoothly. A healthy team dynamic leads way to success. Get your managerial staff the training they need to keep your business running smoothly.

Service Representatives

Customer Service, Client Services, Customer Managers, Customer Service Departments. Your service departments have the highest level of interaction with your clients. As the face of your company, they need to be prepared and properly trained to keep client’s content and coming back

Business Development Representatives

Your front-line employees. These individuals need to be lock and loaded with the best possible arsenal for selling. Help them get ahead by providing the customer service training they need.

Inside and Outside Sales Representatives

The sooner you take charge of your client relationships, the sooner they will commit. Stay centered, focused and confident with proper Customer Service Training. The results will be plentiful!